MSA Industries Terms & Conditions Sale All prices are subject to change without prior notice. Specifications listed in the Price List are approximate and not exact. MSA Industries, Inc. reserves the right to make changes or modifications to the product line when necessary without prior notice.
ORDER PLACEMENT AND ACKNOWLEDGEMENT
MSA requires that all orders be submitted in writing to avoid errors and/or duplication. Orders will be acknowledged via email or fax within 24 hours of purchase order receipts. If you do not receive an order confirmation (acknowledgement) within 24 hours, please contact us. Please check acknowledgement for errors immediately upon receipt. It is the customer’s responsibility to double-check the order and inform MSA immediately of any errors or omissions. The acknowledgement acts as the final agreement between the customer and MSA and supersedes all previous communications.
All freight and shipping charges are the sole responsibility of the customer. Orders that are not picked up at MSA will be shipped Best Way at the discretion of MSA unless otherwise indicated on the purchase order. Upon release to a common carrier, all risk of loss or damage is shifted to the buyer.
PICKING UP ORDERS
Order can be picked up at MSA during our normal business hours. Arrangements can be made for pick up outside of business hours for special situations. All pickups must be scheduled with customer service 24 hours in advance of your pick up.
Open accounts are extended to companies with approved credit arrangements with terms of net 30 from the date of shipment. In the event timely payment is not made, interest will be charged at the rate of 1.5% per month on delinquent accounts. In the event that MSA Industries, Inc. is required to engage a collection agency or attorney in order to enforce invoice payment, buyers will be responsible for normal collection fees charged MSA Industries by such entities.
Credit terms will be extended at the discretion of MSA Industries, Inc. upon verification of industry trade and business references. Until open credit terms are established, a fifty percent (50%) deposit may be required before shipment is made. For all custom fabrication (non-standard items and finishes), orders of more than $5,000 for will require a 50% deposit regardless of past credit. MSA Industries reserves the right to change its deposit requirements at any time.
ORDER CHANGES – CANCELLATIONS
Our order confirmation is final and binding. Any change or cancellation for standard, stock items can only be accepted before the order has shipped, and must be acknowledged in writing. Any changes or cancellations for Special Orders must be submitted in writing before the order goes into production. If production has begun, the account will be responsible for the entire invoice amount of the order that is cancelled.
No merchandise may be returned to MSA without our written consent and shipping instructions. MSA must be notified in writing as to the reason for the return. Once the return is approved, a written Return Authorization (RA) will be issued. No returns will be accepted without a written and approved RA. Unauthorized returns will be returned freight collect.
FREIGHT DAMAGE AND CLAIMS
Our products are carefully inspected and packed before they are shipped. MSA is not responsible for damage incurred during shipment. Should you receive items that are visibly damaged, you must note as such on the bill of lading before signing it. Refuse shipments that are damaged. Concealed damage must be reported within 5 calendar days from receipt of the order. Take pictures of the damaged product and call the carrier to report the damage and schedule an inspection. Retain damaged items and packaging at the original receiving location, unaltered and unused. Call Customer Support for assistance with filing a freight claim. Written details as to the extent of the damage and/or photos will be required. MSA Industries, Inc. is not responsible for concealed damage or shipments that have not followed these procedures.
SELLER NON-PERFORMANCE/LIMITATION OF LIABILITY MSA
Industries, Inc. shall not be held liable for delay or failure of delivery due to strikes and/or acts of war, riot, fire, acts of nature, or compliance with government regulations, or any subsequent damages or losses caused by any failure on our part to produce and/or deliver an order correctly or in a timely fashion, regardless of whether such failure is the fault of MSA Industries, Inc. CUSTOMER'S SOLE REMEDY UNDER MSA’s WARRANTY IS THE REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCT.